Privacy Policy

This privacy statement explains how The Flourishing Institute Ltd collects, stores, uses and shares your personal information.

Openness and transparency are important to us. The Privacy Act 2020 requires us to tell you certain things about the personal information we need to operate our business. This is where we explain our privacy practices and why you can trust us to handle your information with care and respect.

We may update this privacy statement from time to time, for example to reflect changes to the Privacy Act, so feel free to check in again occasionally to see what might have changed. This statement was last updated in July 2023.

Any personal identifying information an individual provides is held confidential to The Flourishing Institute Ltd and is not provided to their employer or any other person or agency, unless required by law.

1. Professional Services

This section explains how we collect, use and share personal information when we are providing professional services. These include:

  • training (including overviews and workshops),
  • coaching, and
  • consulting.

1.1. The personal information we collect about you

Our professional service delivery requires us to collect some personal information.

Most of the personal information we collect is provided directly by you, or your authorised representative, when you engage with us and our services.

You do not have to voluntarily provide your personal information to us. However, we may not be able to effectively provide you with services (such as providing follow ups, reports or responding to requests for information) if you do not provide us with the information we need.

The personal information we may collect from you directly includes:

  • your name
  • your contact details, including your address, email address or phone number
  • information about your employment, such as your organisation, team or role
  • information about your business, service or organisation
  • any documents or other information you provide to us as part of our service delivery
  • your responses to feedback/evaluation surveys we ask you to complete

1.2. From another person or agency

We may also need to receive or request personal information about you from your employer or contracting organisation.

We may collect personal information from the following people or agencies:

  • Your employer (or contracting organisation): this would include information such as your role and contact details. This enables us to begin to see where you fit in the organisation and contact you about the services we are providing to your employer.

1.3. Generated by us as we carry out professional service related functions

In the course of providing our services we may generate information about you. The personal information we may generate about you includes:

  • file notes, meeting minutes or other records of observations or actions taken

1.4. What we do with your personal information

In order to carry out our professional service functions, we need to use your personal information in the ways set out below. Where we need to use information in a way we have not anticipated here, we will only do so if required or permitted by law or with your authorisation.

We may use your personal information to:

  • provide your employer (or contracting organisation) with relevant information. Note that information and reporting identifying individuals is only provided with prior consent.
  • measure, review and improve the delivery of our services
  • provide anonymised reporting of themes to our client organisations

2. General Engagement

2.1. The personal information we collect about you

Effectively engaging with the public requires us to collect and use some personal information. However, we only collect the personal information you choose to give us (for example, you decide how much detail to provide us as background to an enquiry), and you can opt out of our communications activities, such as receiving our newsletter, at any time.

The information we may collect when you engage with us includes:

  • your name (if you choose to provide it)
  • your contact details, including your address, email address or phone number
  • your organisation and role
  • the content of your enquiry
  • any questions or comments you submit via our website or social media
  • information about your use of our website (explained further below)

Where your browser settings permit, we collect the following information about your use of our website (though please note we make no efforts to associate this with your identity):

  • your IP address
  • the search terms you used
  • the pages you accessed on our website and the links you clicked on
  • the date and time you visited the site
  • the referring site or medium (if any) through which you clicked to our website
  • your operating system (such as Windows 10)
  • the type of web browser you use (such as Mozilla Firefox)
  • your usage location and type of device/operating system

2.2. Links to social networking services

We use social networking services such as LinkedIn to communicate with the public about our work. When you communicate with us using these services, the social networking service may collect your personal information for its own purposes.

These services may track your use of our website on those pages where their links are displayed. If you are logged in to those services (including any Google service) while using our site, their tracking will be associated with your profile with them.

These services have their own privacy statements which are independent of ours. They do not have any access to the personal information we hold on our systems.

3. How Do We Use Your Personal Information

We will use your personal information:

  • to verify your identity
  • to provide services and products to you
  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
  • to improve the services and products that we provide to you
  • to undertake credit checks of you (if necessary)
  • to bill you and to collect money that you owe us, including authorising and processing credit card transactions
  • to respond to communications from you, including a complaint
  • to conduct research and statistical analysis (on an anonymised basis)
  • to protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or the Act.

4. Disclosing Your Personal Information

We may disclose your personal information to:

  • another company within our group
  • any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
  • a credit reference agency for the purpose of credit checking you
  • other third parties (for anonymised statistical information)
  • a person who can require us to supply your personal information (e.g. a regulatory authority)
  • any other person authorised by the Act or another law (e.g. a law enforcement agency)
  • any other person authorised by you

5. Protecting Your Personal Information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

6. Accessing And Correcting Your Personal Information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates. In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction. If you want to exercise either of the above rights, email us at Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting). We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

7. Internet Use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. If you post your personal information on the website’s blog, you acknowledge and agree that the information you post is publicly available. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

8. Cookies

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

9. Contacting Us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at